Cybersmart - FAQ

Failure Type :          Fault Condition

Status :                New

Problem Description :   Link - London - Bellville

Impact :                Al clients will experience slow International Connectivity. Techs are busy attending

Time Down :             2010-01-21 02:51

Sites :                     

Cause :                 Major cable break on Sat 3

Progress :              Our techs are busy attending

PandaLabs have released a report on the state of junk email from 2009. Here are some of the highlights:

• Over 25 Million new strains were created last year - averaging over 68000 stains a day
• Banker Trojans and fake antivirus products - rougeware - top the list
• Around 92% of all email is identified as spam

Source : http://mybroadband.co.za/vb/showthread.php?t=192776 

Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Current Issues -Internet Connectivity 28/10/2009

Concise Description of problem:Customers are experiencing various connectivity problems. Sub cannot connect to the internet either on their data cards or when testing it on their handsets. This seems to be in the Gauteng and Limpopo region.

Cause & Resolution:Pending

Gauteng:

Cause & Resolution: Scheduled Upgrades

Resolution Date & Time: Pending

More info: http://mybroadband.co.za/vb/showthread.php?t=186900

Reporting Issues

For reporting issues to Vodacom Support:

1) Call (082)155 (Free from a Vodacom SIM)

2) Mail Customer Care on customercare@vodacom.co.za

3) Read the FAQ in this forum.

4) Use the SelfHelp facility. 

5) Search this forum, and chances are your question has been answered many times before.

For reporting New Problems in this thread (all the information is required):

1) Location:

2) Time of issue:

3) Device:

4) Contract Type (pre-paid, contract, hybrid):

5) Existing reference numbers from 155:

6) speed.vodacom.co.za results (if possible):

For reporting Problems in PM to VodacomData (all the information is required):

1) First name:

2) Last name:

3) Contact tel. number:

4) Area you're in:

5) Physical address, if relevant:

6) Cell number under discussion:

7) Verify APN in use:

8) Contract type (pre-paid, contract, hybrid):

9) Bundle type & size:

10)For Data Card, specify the Hardware and Firmware version:

Cybersmart users should be aware and not respond to an e-mail claiming to need your name and account password due to some webmail maintenance. This e-mail is a scam targeting Cybersmart users in order to steal your identity and/or gain access to your e-mail account. We will never ask you for your account password.

 The email looks as follows:

Subject: 

CONFIRM YOUR CYBERSMART.CO.ZA USER ACCOUNT IMMEDIATELY!

Body of the message:

A DGTFX virus has been detected in your folders Your email account has to be upgraded to our new Secured DGTFX anti-virus 2009 version  to prevent damages to our webmail log and your important files.

Impact :                 No Connectivity
Time Down :           2009-07-14 08:42
Sites :                   New Doornfontein Halfway House
Affected :               ADSL users, Leased Line users
Cause :                  Cable break
Progress :               Our techs are busy attending

Updated 10:02 am and 11:02 am

Impact :                No Connectivity
Time Down :          2009-07-14 08:55
Time Up :              2009-07-14 00:00
Sites :                  Kelvin 2; Kelvin 6; Kelvin 1
Affected :              ADSL users
Cause                   Suspected cable break between Halfway House and Kelvin. Cable techs on site busy with the repairs. Next update 12:30.
ETTR :                  8 Hours
Progress :              Techs busy with preparations, Jointing to commence @ 14:00

Progress :              Jointing is still in progress

Impact : Customer may experience slow international response browsing
Time Down : 2009-04-19 08:27
Sites : Bellville 
Affected : ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users, WiFi users
ETTR : 3 Hours
Progress : Our International provider busy investigating

UPDATE 6 Feb 2009 5:30am

Our long awaited bandwidth upgrade from Telkom has been successfully completed this morning. 

UPDATE 5 Feb 2009 7:00pm

 Telkom will attempt again tomorrow morning to migrate the circuits. Please expect downtime within the same window 5.00am to 7.00am.

You do not need to restart your router, it will automatically connected once the services resumes.

UPDATE 5 Feb 2009 8:00am

Telkom has failed to complete the migration of our circuits at the exchange. Issues with configuration on their routers resulted in downtime for our ADSL clients. The link has now been restored, but users will still experience intermittent speed issues until Telkom resolves this matter.

Cybersmart apologises for the break in service and hopes to complete this upgrade in the near future to provide our clients with the service they require.

ADSL clients: 

Our long awaiting (7 months) connectivity upgrade from Telkom is scheduled for Thurday morning at 5am. The process involves moving our existing circuits to an new router on Telkoms side and load balancing these circuits. It is expected to result in some downtime, but this will be kept to an absolutely minimum.  The job is scheduled to be completed by 7am. We do apologise in advance for the disruption of service.

Regards,

Cybersmart Team