Cybersmart - FAQ

ID #1007

1. First determine that you indeed have a router not a modem

• a router will have the word "router" on the box or the device
• a router will use a network cable, which will run from the computer to itself. A network cable has a connection similar to the connection on your telephone cable only larger.

1. Setup the hardware
   1. The network cable should run from the back of your computer to the router. When the cable is plugged in and both your router and computer are powered on, you will see a green light at the back of your computer where you plugged the network cable (if your network card has a link light), and you will see a green light on your router under the label LAN. The green light symbolizes a physical connection between the computer and the router, if the light does not appear then:

• your cable is not plugged in correctly,
• your cable is faulty,
• your network card is not installed correctly or is faulty.

DO NOT PROCEED UNTIL YOU SEE THE GREEN LIGHT APPEARING AFTER PLUGGING IN THE NETWORK CABLE

• The adsl circuit is broken
• You have your telephone plugged in or some other device plugged in (please unplug the telephone, power router on and off and check again)
• the router isn't ICASA approved or does not have default south african network settings (don't worry we will fix this later)

1. Plug in the POTS filter into the free telephone jack on the wall, next to where you plugged in the router. Then plug your telephone into the POTS filter. You need a POTS filter for EVERY telephone hat connects to the same wall jack as the ADSL line INCLUDING alarm systems. If you don't have a POTS filter leave your telephone disconnected so long and proceed to the next step. (you can get a POTS filter from Cybersmart or your nearest Telkom office).

1. On your computer, go to Start button then go to run then type the word cmd and push enter. (on windows 98/95 machines type command instead of cmd.) A black window will appear.
2. In the black window type: ipconfig /renew and then push enter
3. It will display (within 5 seconds ) something like

ip address 10.0.0.100

subnet mask 255.255.255.0

default gateway 10.0.0.2

(Note your ip address/gateway may start with 192.168.x.x - as long as the gatweay address appears and is not 0.0.0.0 you are on the right track.) Please write the gateway address on a piece of paper for use in the next step. If gateway does not appear then:

• Go to Start button then control panel then Network and Internet Connections then Network Connections then LAN or High Speed Internet then Properties then Internet Protocol (TCP/IP) and make sure everything is on obtain automatically (Show me how: How do I confirm my network card is using ...); OR
• you haven't done step 2 properly; OR
• switch off windows firewall/norton security/zone alarm or any other security reature and then type ipconfig /renew again; OR
• switch off internet connection sharing if you were using this machine to allow others to connect to the internet; OR
• You have a proxy switched on - go to Internet explorer, tools then options, then connections tab at the top, then click LAN and make sure the proxy settings are not ticked.

1. Open your web browser (internet explorer, the blue "e", firefox,safari) and where you would normally put http:// address put the gateway address you wrote on the piece of paper in step 5. In this example it would be 10.0.0.2, however please use whatever your machine said was the gateway address!
2. You will be prompted for a username and password, which depending on your router could be one of the following pairs:

<>tr>

Username	Password
admin	admin
admin	administrator
admin	password
admin	epicrouter
root	root
admin	conexant
adsl	086100fast
admin	smcadmin

admin               trendchip
If at any time it says "object not found" or "page cannot be displayed" then
push the refresh button in your browser. If none of the passwords work, then
please look in your manual for the appropriate password.

If one of the above passwords is successful a webpage will be displayed.

1. Look for one of the following menus. "quick setup", "basic setup", "wizard setup", "quick start" or "WAN". If one of these menus exist click on it. If these menus do not exist, then look for a menu called configuration click on it , then click on WAN , it may then have a line saying pvc0 with a submit button – push this and all the configuration parameters will display.

There are 5 settings that you need to change in order for this to work.

1. Bridge must be disabled or routing must be enabled
2. Encapsulation must be pppoe LLC. ( if it only has PPPoE as an option look for a line that says multiplexing and change that to LLC)
3. VPI=8, VCI=35 (if these are wrong your ADSL lnk light will not go solid see 2 above)
4. NAT must be enabled
5. Enter the username and password that you got from our website. The username is the email address that you choose and the password is the one that was sent to your cellphone. If you don't have a username and password yet, you can use adsl@cybersmart.co.za as the username and 086100fast as the password. This username will allow you to connect to http://www.cybersmart.co.za only so that you can signup online for your own username and password. You signup online by going to http://www.cybersmart.co.za and choosing option "Yes" under "Do you have an adsl circuit installed?”.

After you have changed all the appropriate settings, push the submit/apply button followed by "save configuration to flash or save and reboot" (the order you do this in is important - you must first apply then save). The router will reboot and after about 30 seconds the adsl link light will go solid. When this happens you will be able to browse. (If you have entered adsl@cybersmart.co.za, you will only be able to get to http://www.cybersmart.co.za where you need to signup online to get your own adsl username and password. Once you have this repeat from step 5.)

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