Cybersmart - FAQ News
Emergency router reload 
Hello,
One of our core routers needed a reload to address and core issue. This has been completed sucessfully. We are waiting on a vendor patch which will fix the issue long term. Please accept out applogy for the unexpected break in service.
Cybersmart NOC
SeaCOM link failure.
UPDATE
SeaCOM service has been restored (2011-10-11 10:57:04)
Hi,
SeaCOM partners have suffered an undersea cable break - (SeaCOM break ) between Abu Talat (Egypt) and Marseilles (France). SeaCOM is trying to restore services via an alternate route and is freeing up the SMW4 cable system. There is currently no ETR.
Cybersmart NOC
SAT3 Link failure - restored
Date/Time: Tue Sept 13 15:35:06 SAST 2011
There has been an error on one of our SAT3 links. This is effecting international browsing, and will result in slower international connectivity.
Non-restored users will be effected.
Cybersmart NOC
Date/Time: Tue Sept 13 17:16:05 SAST 2011
Links restored, non-restoed clients in the process of being restored.
SeaCOM link & JINX backhaul 2011-06-03
2011-06-03
Both JINX and SeaCOM links down, suspected transit failure.
Cybersmart NOC
2011-06-03 11:59:13
ETR 1 hour.
Cybersmart NOC
14:50:09
Latest update from the supplier indicated the fault is bigger than initially suspected. Vendor techs are assisting to get the service restored.
Cybersmart NOC
There has been a link failure on the SeaCOM circuit. We have no ETR, but will update you as we get information.
Non-restored services will be disconnected during this period.
2011-05-31 11:20:14
All circuits have been restored:
"NEOTEL circuits are affected because of fiber-cut between Durban pop and Eros.'
Cybersmart NOC
Best broadband speeds in SA: Latest Net Index stats
The following table provides an overview of the latest Net Index broadbandprovider stats.
Average Download Speed
| Average Download Speed | ||
| Service Provider | Dec 13 | April 13 |
| Cybersmart | – | 7.23 Mbps |
| Neotel | – | 5.07 Mbps |
| Vodacom | 2.38 Mbps | 4.31 Mbps |
| Cell C | 4.62 Mbps | 3.91 Mbps |
| Web Africa | 2.81 Mbps | 2.74 Mbps |
| Internet Solutions | 2.53 Mbps | 2.44 Mbps |
| MTN NS | 1.88 Mbps | 2.44 Mbps |
| Telkom | 2.54 Mbps | 2.39 Mbps |
| MWEB | 2.11 Mbps | 2.13 Mbps |
| Neology | – | 1.45 Mbps |
Please click on the link to see the full report
http://mybroadband.co.za/news/broadband/19725-Best-broadband-speeds-Latest-Net-Index-stats.html
Planned SeaCOM maintenance
Fault: Outage in FT6 Segment, France.
Initial Update: Fiber state is dark in both directions between Amiens and Biaches (France) amp huts. Our provider has confirmed, this is a fiber break and technicians are currently onsite performing OTDR testing. Once exact fault location is confirmed then repair will begin. No ETR at this time. More updates to follow
Latest Update: The section having the additionally loss has been identified at 37m from the splice joint placed yesterday (at 10.7 km from Biache).
A separate 37m cable will be pulled and additional splice joint will be introduced to remove the loss. there maintainers engineers will start the repair works at 00:00 CEST (23:00 GMT) and ETR is 06:00 CEST (05:00 GMT)."
Service impacting: Yes.
Time: 10th May 23:00 GMT to 11th may 05:00 GMT.
SeaCOM outage
SEACOM: There is a fiber-cut between Cairo-KOM Hamada in Egypt, we getting manually switched to protected path as automated protection option did not work on the segment. No ETR as yet.
11:54:28
Latest updated estimates the circuit will be restored in 90mins.
There are still some routing issues that are effecting our restored clients. Our international partners are working on a work around.
SeaCOM link down (Sunday 20 March)
The circuit is affected due to fibre cut in the SMW-4 segment-3 between Cairo-Kom Hamada.
Telecom Egypt team has been informed to repair. There is no ETR at this moment.
We will keep you posted for further updates.
2011-03-20 22:11:51
SeaCOM link restored, non-restored users please restart your routers if you have issues connecting internationally.
SeaCOM link failure
Fault- SMW4 seg-3 route 2 is down.
Status: Ongoing.
Update: - As per the latest update from SMW4 Seg-3 Fiber pair-3 route 1since 20:54 UTC/16.03.11, MNOC observing alarm on SMW4 seg-3 route 2. Therefore all traffic passing through SMW4 Seg-3 FP#3 have been affected. We have 6 X10G down due to this outage and it’s a cable outage.
Latest Update:- The curfew is expected to be lifted at 04:00 GMT on 17th March 2011, and after that cable repair team will reach to the repair ground.
The expected ETR is around 4 hours from then, subject to the favorable conditions in Cairo (Egypt).
More updates to follow.
----
There has been a failure on the SeaCOM link. We are waiting on upstream providers to detail the nature of the outage. You will experience slower international access and internet streaming. Non-restored services will also be disconnected.
Regards
Cybersmart
Seacom Maintenance Feb16-17 2011
URGENT OPTICAL WORKS
From ( GMT ) February 16, 2011 23:00:00
To ( GMT ) February 17, 2011 05:00:00
Expected Impact 1x Equal 40 Mins
SeaCOM : AT RISK NOTIFICATION.
Current Status: At Risk
Latest Update: As per inputs from Telecom Egypt, a terrestrial cable cut is suspected in Seg 3 Route 2 (path between Alexandria and Suez) and the traffic has auto switched to Seg 3 Route 1. On account of the prevailing political turmoil in Egypt, the teams at Telecom Egypt are not able to initiate fault isolation and resolution. This leaves us with a precarious situation in the event of any further outage on our traffic to this segment.
The intent of this communication was to update you on the current situation on SMW4 cable network and appraise you of our contingency plan. Our Leadership team is constantly reviewing the situation and is completely geared up to handle any impact that may arise due to this situation in Egypt. We are also working with Telecom Egypt to expedite the restoration process.
We will keep you updated with any new developments on this front.
SeaCOM cable system break
On Thursday 2nd December 2010, @SeacomLive said:
Due to a fault on a transmission partner’s cable 3.7kms from Alexandria, Egypt, certain clients are experiencing service degradation on the SEACOM network. SEACOM is in the process of restoring client services and will report progress on the fault rectification.
Slow youtube access.
We have lost peering with our upstream provider. A fault has been opened with them and we expecting this to be resolved during the course of the day
2010-10-05
This issue is still not resolved. We have re-logged the fault and await resolution.
2010-10-06
Our upstream provider has remapped the service, however, local routing issues with SAIX are causing issues with local bandwidth issues.
Regards
Cybersmart
Planned Works / Urgent Service Impact
URGENT MAINTENANCE ACTIVITY BY CABLE PROVIDER. LOCATION: LONDON / ENGLAND.
CABLE PROVIDER / THIRD PARTY CARRIER WILL BE PERFORMING ESSENTIAL FIBRE CABLE UPGRADE WORK.
Time: GMT
September 18, 2010 23:00:00
September 19, 2010 05:00:00
Unplanned emergency maintenance on one mailserver.
Date: 3 September 2010
Time: 22:00
Duration: 08:00 hours (estimate)
Reason: Failed drive in RAID of one of the mailservers needs replacing and mirror needs to be rebuilt.
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