To cope with our growing demand for ADSL connectivity, our IP ranges

allocated to ADSL clients need to be renumbered to increase the availability

of IP numbers.

Any interruption in service will be kept to an absolute minimum and has been

scheduled to least impact our clients.  Normal services will resume

immediately thereafter.

Potential Service Disruption 

5:00am 24/25 April 2012 for approximately 30 mins

Sincerely

Team Cybersmart

One of our core routers needed a reload to address and core issue. This has been completed sucessfully. We are waiting on a vendor patch which will fix the issue long term. Please accept out applogy for the unexpected break in service.

Cybersmart NOC

SeaCOM service has been restored (2011-10-11 10:57:04) 

Hi,

SeaCOM partners have suffered an undersea cable break - (SeaCOM break ) between Abu Talat (Egypt) and Marseilles (France). SeaCOM is trying to restore services via an alternate route and is freeing up the SMW4 cable system. There is currently no ETR.

Cybersmart NOC 

There has been an error on one of our SAT3 links. This is effecting international browsing, and will result in slower international connectivity. 

Non-restored users will be effected.

Cybersmart NOC 

Date/Time: Tue Sept 13 17:16:05 SAST 2011  

Links restored, non-restoed clients in the process of being restored.

Both JINX and SeaCOM links down, suspected transit failure.

Cybersmart NOC 

2011-06-03 11:59:13

ETR 1 hour.

Cybersmart NOC 

14:50:09

Latest update from the supplier indicated the fault is bigger than initially suspected. Vendor techs are assisting to get the service restored.

Cybersmart NOC 

There has been a link failure on the SeaCOM circuit. We have no ETR, but will update you as we get information.

Non-restored services will be disconnected during this period. 

2011-05-31 11:20:14

All circuits have been restored:

"NEOTEL circuits are affected because of fiber-cut between Durban pop and Eros.' 

 Cybersmart NOC

The following table provides an overview of the latest Net Index broadbandprovider stats.

Average Download Speed

Average Download Speed
Service Provider	Dec 13	April 13
Cybersmart	–	7.23 Mbps
Neotel	–	5.07 Mbps
Vodacom	2.38 Mbps	4.31 Mbps
Cell C	4.62 Mbps	3.91 Mbps
Web Africa	2.81 Mbps	2.74 Mbps
Internet Solutions	2.53 Mbps	2.44 Mbps
MTN NS	1.88 Mbps	2.44 Mbps
Telkom	2.54 Mbps	2.39 Mbps
MWEB	2.11 Mbps	2.13 Mbps
Neology	–	1.45 Mbps

Please click on the link to see the full report
http://mybroadband.co.za/news/broadband/19725-Best-broadband-speeds-Latest-Net-Index-stats.html

Fault: Outage in FT6 Segment, France.

Initial Update: Fiber state is dark in both directions between Amiens and Biaches (France) amp huts. Our provider has confirmed, this is a fiber break and technicians are currently onsite performing OTDR testing. Once exact fault location is confirmed then repair will begin. No ETR at this time. More updates to follow

Latest Update: The section having the additionally loss has been identified at 37m from the splice joint placed yesterday (at 10.7 km from Biache).

A separate 37m cable will be pulled and additional splice joint will be introduced to remove the loss. there maintainers engineers will start the repair works at 00:00 CEST (23:00 GMT) and ETR is 06:00 CEST (05:00 GMT)."

Service impacting: Yes.

Time:  10^th May 23:00 GMT to 11^th may 05:00 GMT.

11:54:28

Latest updated estimates the circuit will be restored in 90mins.

There are still some routing issues that are effecting our restored clients. Our international partners are working on a work around. 

2011-03-20 22:11:51

SeaCOM link restored, non-restored users please restart your routers if you have issues connecting internationally.

Status: Ongoing.

Update: - As per the latest update from SMW4 Seg-3 Fiber pair-3 route 1since 20:54 UTC/16.03.11, MNOC observing alarm on SMW4 seg-3 route 2. Therefore all traffic passing   through SMW4 Seg-3 FP#3 have been affected. We have 6 X10G down due to this outage and it’s a cable outage.

Latest Update:-  The curfew is expected to be lifted at 04:00 GMT on 17^th March 2011, and after that cable repair team will reach to the repair ground.

The expected ETR is around 4 hours from then, subject to the favorable conditions in Cairo (Egypt).

More updates to follow.

---- 

There has been a failure on the SeaCOM link. We are waiting on upstream providers to detail the nature of the outage. You will experience slower international access and internet streaming. Non-restored services will also be disconnected.

Regards

Cybersmart

From ( GMT ) February 16, 2011 23:00:00
To ( GMT ) February 17, 2011 05:00:00

Expected Impact 1x Equal 40 Mins

On Thursday 2nd December 2010, @SeacomLive said:

Due to a fault on a transmission partner’s cable 3.7kms from Alexandria, Egypt, certain clients are experiencing service degradation on the SEACOM network. SEACOM is in the process of restoring client services and will report progress on the fault rectification.

2010-10-05

This issue is still not resolved. We have re-logged the fault and await resolution.  

2010-10-06

Our upstream provider has remapped the service, however, local routing issues with SAIX are causing issues with local bandwidth issues. 

Regards

Cybersmart 

CABLE PROVIDER / THIRD PARTY CARRIER WILL BE PERFORMING ESSENTIAL FIBRE CABLE UPGRADE WORK.

Time: GMT

September 18, 2010 23:00:00

September 19, 2010 05:00:00

Time: 22:00

Duration: 08:00 hours (estimate)

Reason: Failed drive in RAID of one of the mailservers needs replacing and mirror needs to be rebuilt.

Thank you for your understanding during this protracted outage.

Regards

Cybersmart NOC 

SEACOM is hoping to "reinstate their SEACOM traffic to pre-outage configurations and all connectivity going out of Africa is expected to be fully restored on 23 July 2010."

http://www.seacomblog.com/team-seacom/2010/07/seacom-repair-update-22-july-2010  

UPDATE 2010-07-22

 The link is still down. We have no further updates from SEACOM, beyond the cable will be repaired later this week. 

UPDATE 2010-07-21

The link is still down. The SEACOM consortium expects the cable to be repaired by the end of the week (no change).  As we get updates we will pass this information on to you.  

UPDATE 2010-07-19

The SEACOM link is still down. Apparently the alternative route from Kenya has been removed awaiting the cable restoration later this week. As we get updates we will pass this information on to you.  

The SEACOM link is down, we are currently routing traffic via SAT3. This will result is slower international browsing.

Regards

Cybersmart

We note SEACOM services between Mumbai and Mombasa are down since 9:19 GMT/5th July 10. We are still investigating. More updates to follow.

We currently do not have an update regarding the services between Mumbai and Mombasa. We are still investigating. 

@wanjiku HI, Sorry we are having distruption issues between Mumbai and Mombassa. We are currently investigating. Will keep you updated. 

Our investigations indicate that a repeater has failed on the SEACOM cable, which is offshore north of Mombasa.http://bit.ly/aMVxXa 

Cybersmart NOC

Our international provider is having network peering issues in London. They are currently re-routing traffic. 

We have scheduled a maintenance window between 6am - 8am Friday morning.
There is a very low risk of downtime, however, with all network changes the possibility exists.
We are introducing redundancy to our network in the UK so that we can provide you the customer
with better response times and reliability.

Regards

Cybersmart

Update:  We have been advised by Tata that there seems to be a fibre cut between Marseille and London on initial investigations.

Update:  We have been in contact with our Service Manager at Tata, We have been informed that this link should be restored within the next hour.  

The link was broken due to a provider in France carrying out a cable upgrade without notifying any of their clients.

Cybersmart NOC 

----

We apologise for the break in service.  

There is an issue with the international connectivity at present. Our upstream providers have been notified and we are awaiting a response.

Regards,

Cybersmart. 

 Our portion of the SAT3 link has been manually restored. 

Failure Type :          Fault Condition

Status :                New

Problem Description :   Link - London - Bellville

Impact :                Al clients will experience slow International Connectivity. Techs are busy attending

Time Down :             2010-01-21 02:51

Sites :                     

Cause :                 Major cable break on Sat 3

Progress :              Our techs are busy attending

• Over 25 Million new strains were created last year - averaging over 68000 stains a day
• Banker Trojans and fake antivirus products - rougeware - top the list
• Around 92% of all email is identified as spam

SPAM/Unsolicited bulk email

Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Current Issues -Internet Connectivity 28/10/2009

Concise Description of problem:Customers are experiencing various connectivity problems. Sub cannot connect to the internet either on their data cards or when testing it on their handsets. This seems to be in the Gauteng and Limpopo region.

Cause & Resolution:Pending

Gauteng:

Cause & Resolution: Scheduled Upgrades

Resolution Date & Time: Pending

More info: http://mybroadband.co.za/vb/showthread.php?t=186900

Reporting Issues

For reporting issues to Vodacom Support:

1) Call (082)155 (Free from a Vodacom SIM)

2) Mail Customer Care on customercare@vodacom.co.za

3) Read the FAQ in this forum.

4) Use the SelfHelp facility. 

5) Search this forum, and chances are your question has been answered many times before.

For reporting New Problems in this thread (all the information is required):

1) Location:

2) Time of issue:

3) Device:

4) Contract Type (pre-paid, contract, hybrid):

5) Existing reference numbers from 155:

6) speed.vodacom.co.za results (if possible):

For reporting Problems in PM to VodacomData (all the information is required):

1) First name:

2) Last name:

3) Contact tel. number:

4) Area you're in:

5) Physical address, if relevant:

6) Cell number under discussion:

7) Verify APN in use:

8) Contract type (pre-paid, contract, hybrid):

9) Bundle type & size:

10)For Data Card, specify the Hardware and Firmware version:

 The email looks as follows:

Subject: 

CONFIRM YOUR CYBERSMART.CO.ZA USER ACCOUNT IMMEDIATELY!

Body of the message:

A DGTFX virus has been detected in your folders Your email account has to be upgraded to our new Secured DGTFX anti-virus 2009 version  to prevent damages to our webmail log and your important files.

Updated 10:02 am and 11:02 am

Impact :                No Connectivity
Time Down :          2009-07-14 08:55
Time Up :              2009-07-14 00:00
Sites :                  Kelvin 2; Kelvin 6; Kelvin 1
Affected :              ADSL users
Cause                   Suspected cable break between Halfway House and Kelvin. Cable techs on site busy with the repairs. Next update 12:30.
ETTR :                  8 Hours
Progress :              Techs busy with preparations, Jointing to commence @ 14:00

Progress :              Jointing is still in progress

Our long awaited bandwidth upgrade from Telkom has been successfully completed this morning. 

UPDATE 5 Feb 2009 7:00pm

 Telkom will attempt again tomorrow morning to migrate the circuits. Please expect downtime within the same window 5.00am to 7.00am.

You do not need to restart your router, it will automatically connected once the services resumes.

UPDATE 5 Feb 2009 8:00am

Telkom has failed to complete the migration of our circuits at the exchange. Issues with configuration on their routers resulted in downtime for our ADSL clients. The link has now been restored, but users will still experience intermittent speed issues until Telkom resolves this matter.

Cybersmart apologises for the break in service and hopes to complete this upgrade in the near future to provide our clients with the service they require.

ADSL clients: 

Our long awaiting (7 months) connectivity upgrade from Telkom is scheduled for Thurday morning at 5am. The process involves moving our existing circuits to an new router on Telkoms side and load balancing these circuits. It is expected to result in some downtime, but this will be kept to an absolutely minimum.  The job is scheduled to be completed by 7am. We do apologise in advance for the disruption of service.

Regards,

Cybersmart Team