Time: 22:00

Duration: 08:00 hours (estimate)

Reason: Failed drive in RAID of one of the mailservers needs replacing and mirror needs to be rebuilt.

Thank you for your understanding during this protracted outage.

Regards

Cybersmart NOC 

SEACOM is hoping to "reinstate their SEACOM traffic to pre-outage configurations and all connectivity going out of Africa is expected to be fully restored on 23 July 2010."

http://www.seacomblog.com/team-seacom/2010/07/seacom-repair-update-22-july-2010  

UPDATE 2010-07-22

 The link is still down. We have no further updates from SEACOM, beyond the cable will be repaired later this week. 

UPDATE 2010-07-21

The link is still down. The SEACOM consortium expects the cable to be repaired by the end of the week (no change).  As we get updates we will pass this information on to you.  

UPDATE 2010-07-19

The SEACOM link is still down. Apparently the alternative route from Kenya has been removed awaiting the cable restoration later this week. As we get updates we will pass this information on to you.  

The SEACOM link is down, we are currently routing traffic via SAT3. This will result is slower international browsing.

Regards

Cybersmart

We note SEACOM services between Mumbai and Mombasa are down since 9:19 GMT/5th July 10. We are still investigating. More updates to follow.

We currently do not have an update regarding the services between Mumbai and Mombasa. We are still investigating. 

@wanjiku HI, Sorry we are having distruption issues between Mumbai and Mombassa. We are currently investigating. Will keep you updated. 

Our investigations indicate that a repeater has failed on the SEACOM cable, which is offshore north of Mombasa.http://bit.ly/aMVxXa 

Cybersmart NOC

Our international provider is having network peering issues in London. They are currently re-routing traffic. 

We have scheduled a maintenance window between 6am - 8am Friday morning.
There is a very low risk of downtime, however, with all network changes the possibility exists.
We are introducing redundancy to our network in the UK so that we can provide you the customer
with better response times and reliability.

Regards

Cybersmart

Update:  We have been advised by Tata that there seems to be a fibre cut between Marseille and London on initial investigations.

Update:  We have been in contact with our Service Manager at Tata, We have been informed that this link should be restored within the next hour.  

The link was broken due to a provider in France carrying out a cable upgrade without notifying any of their clients.

Cybersmart NOC 

----

We apologise for the break in service.  

There is an issue with the international connectivity at present. Our upstream providers have been notified and we are awaiting a response.

Regards,

Cybersmart. 

 Our portion of the SAT3 link has been manually restored. 

Failure Type :          Fault Condition

Status :                New

Problem Description :   Link - London - Bellville

Impact :                Al clients will experience slow International Connectivity. Techs are busy attending

Time Down :             2010-01-21 02:51

Sites :                     

Cause :                 Major cable break on Sat 3

Progress :              Our techs are busy attending

• Over 25 Million new strains were created last year - averaging over 68000 stains a day
• Banker Trojans and fake antivirus products - rougeware - top the list
• Around 92% of all email is identified as spam

SPAM/Unsolicited bulk email

Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Current Issues -Internet Connectivity 28/10/2009

Concise Description of problem:Customers are experiencing various connectivity problems. Sub cannot connect to the internet either on their data cards or when testing it on their handsets. This seems to be in the Gauteng and Limpopo region.

Cause & Resolution:Pending

Gauteng:

Cause & Resolution: Scheduled Upgrades

Resolution Date & Time: Pending

More info: http://mybroadband.co.za/vb/showthread.php?t=186900

Reporting Issues

For reporting issues to Vodacom Support:

1) Call (082)155 (Free from a Vodacom SIM)

2) Mail Customer Care on customercare@vodacom.co.za

3) Read the FAQ in this forum.

4) Use the SelfHelp facility. 

5) Search this forum, and chances are your question has been answered many times before.

For reporting New Problems in this thread (all the information is required):

1) Location:

2) Time of issue:

3) Device:

4) Contract Type (pre-paid, contract, hybrid):

5) Existing reference numbers from 155:

6) speed.vodacom.co.za results (if possible):

For reporting Problems in PM to VodacomData (all the information is required):

1) First name:

2) Last name:

3) Contact tel. number:

4) Area you're in:

5) Physical address, if relevant:

6) Cell number under discussion:

7) Verify APN in use:

8) Contract type (pre-paid, contract, hybrid):

9) Bundle type & size:

10)For Data Card, specify the Hardware and Firmware version:

 The email looks as follows:

Subject: 

CONFIRM YOUR CYBERSMART.CO.ZA USER ACCOUNT IMMEDIATELY!

Body of the message:

A DGTFX virus has been detected in your folders Your email account has to be upgraded to our new Secured DGTFX anti-virus 2009 version  to prevent damages to our webmail log and your important files.

Updated 10:02 am and 11:02 am

Impact :                No Connectivity
Time Down :          2009-07-14 08:55
Time Up :              2009-07-14 00:00
Sites :                  Kelvin 2; Kelvin 6; Kelvin 1
Affected :              ADSL users
Cause                   Suspected cable break between Halfway House and Kelvin. Cable techs on site busy with the repairs. Next update 12:30.
ETTR :                  8 Hours
Progress :              Techs busy with preparations, Jointing to commence @ 14:00

Progress :              Jointing is still in progress

Our long awaited bandwidth upgrade from Telkom has been successfully completed this morning. 

UPDATE 5 Feb 2009 7:00pm

 Telkom will attempt again tomorrow morning to migrate the circuits. Please expect downtime within the same window 5.00am to 7.00am.

You do not need to restart your router, it will automatically connected once the services resumes.

UPDATE 5 Feb 2009 8:00am

Telkom has failed to complete the migration of our circuits at the exchange. Issues with configuration on their routers resulted in downtime for our ADSL clients. The link has now been restored, but users will still experience intermittent speed issues until Telkom resolves this matter.

Cybersmart apologises for the break in service and hopes to complete this upgrade in the near future to provide our clients with the service they require.

ADSL clients: 

Our long awaiting (7 months) connectivity upgrade from Telkom is scheduled for Thurday morning at 5am. The process involves moving our existing circuits to an new router on Telkoms side and load balancing these circuits. It is expected to result in some downtime, but this will be kept to an absolutely minimum.  The job is scheduled to be completed by 7am. We do apologise in advance for the disruption of service.

Regards,

Cybersmart Team