Cybersmart - FAQ NewsRSS

SEACOM restored SEACOM restored

The SEACOM link has been restored and international traffic is been routed over this cable system. Technical staff will be monitoring this link to ensure stability.

Thank you for your understanding during this protracted outage.

Regards

 

Cybersmart NOC 

2010-07-23 06:44

SEACOM link is down SEACOM link is down

UPDATE 2010-07-22 15:00

SEACOM is hoping to "reinstate their SEACOM traffic to pre-outage configurations and all connectivity going out of Africa is expected to be fully restored on 23 July 2010."

http://www.seacomblog.com/team-seacom/2010/07/seacom-repair-update-22-july-2010  

 

UPDATE 2010-07-22

 The link is still down. We have no further updates from SEACOM, beyond the cable will be repaired later this week. 

UPDATE 2010-07-21

The link is still down. The SEACOM consortium expects the cable to be repaired by the end of the week (no change).  As we get updates we will pass this information on to you.  

UPDATE 2010-07-19

The SEACOM link is still down. Apparently the alternative route from Kenya has been removed awaiting the cable restoration later this week. As we get updates we will pass this information on to you.  

The SEACOM link is down, we are currently routing traffic via SAT3. This will result is slower international browsing.

Regards

 

Cybersmart

2010-07-22 14:46

SEACOM link down SEACOM link down

Update from SEACOM twitter account:

We note SEACOM services between Mumbai and Mombasa are down since 9:19 GMT/5th July 10. We are still investigating. More updates to follow.

 

We currently do not have an update regarding the services between Mumbai and Mombasa. We are still investigating. 

 

@wanjiku HI, Sorry we are having distruption issues between Mumbai and Mombassa. We are currently investigating. Will keep you updated. 

 

Our investigations indicate that a repeater has failed on the SEACOM cable, which is offshore north of Mombasa.http://bit.ly/aMVxXa 

2010-07-05 19:51

Break in international connectivity. Break in international connectivity.

Our international provider is having intermittent connectivity issues. We have escallated the fault with them and are waiting on a resolution.

 

Cybersmart NOC

2010-06-14 07:29

Planned Cybersmart maintenance Planned Cybersmart maintenance

Update: 08:08:54

Our international provider is having network peering issues in London. They are currently re-routing traffic. 

 

We have scheduled a maintenance window between 6am - 8am Friday morning.
There is a very low risk of downtime, however, with all network changes the possibility exists.
We are introducing redundancy to our network in the UK so that we can provide you the customer
with better response times and reliability.

Regards

Cybersmart

2010-06-11 07:47

SEACOM Failure SEACOM Failure

There has been a general failure on the SEACOM circuit. We have switch all international routing to our backup circuit and as a result there will be increased latency connecting to international sites. 

Update:  We have been advised by Tata that there seems to be a fibre cut between Marseille and London on initial investigations.
Update:  We have been in contact with our Service Manager at Tata, We have been informed that this link should be restored within the next hour.  
The link was broken due to a provider in France carrying out a cable upgrade without notifying any of their clients.
Cybersmart NOC 
2010-06-04 12:28

Planned Maintenance from the 24th of April 02:00 to 24th of April 08:00. Planned Maintenance from the 24th of April 02:00 to 24th of April 08:00.

Notice Description: Link - Submarine Cable Repairs SAT3: A power re-configuration needs to be performed on the main trunk between Melkbosstrand (South Africa) and Sesimbra (Portugal).During this maintenance window customers will experience slow response.
Date / Time Down 2010-04-24 02:00
Date / Time Up 2010-04-24 08:00
Estimated Time to Repair: 8 Hours
Site / Area: Affected ADSL users, Dialup users.
Impact: No Connectivity
2010-04-23 08:44

The facts about Uncapped ADSL: what you pay for and what you get. The facts about Uncapped ADSL: what you pay for and what you get.

mybroadband.co.za has an unbiased assessment of the latest spate of Uncapped ADSL offerings. What does this really mean for you and what are you actually getting for your money? Here are a few quotes: 
 
"...The initial euphoria is however wearing off, and early adopters of some of the new, low-cost uncapped ADSL offerings have started to face the reality of high contention ratios – which result in poor speeds – and fair use policies (FUP) which limit data usage.
Numerous uncapped ADSL users are complaining about poor speeds and heavy shaping of services, while others are greeted with unexpected throttling of speeds when they exceed certain monthly data usage limits."
 
....
 
"But even at a cost of R22 per GB it is challenging to create a sustainable business model for a 4 Mbps uncapped offering priced at around R500 per month.  To make such a business model work, users must on average use around 15 GB to 20 GB per month – anything higher and the ISP will start losing money."
 
So how does it work?
 
"The  basic business model for uncapped accounts is simple:  high end users who use tens or even hundreds of Gigabytes of data per month are subsidized by low end users who use less than 15 GB per month." 
 
For the full article please read : http://mybroadband.co.za/news/adsl/12041-Uncapped-ADSL-Pricing-and-service-levels.html
2010-04-12 11:04

International Connectivity down - restored International Connectivity down - restored

The link has been restored by our international partners. 

----

We apologise for the break in service.  

There is an issue with the international connectivity at present. Our upstream providers have been notified and we are awaiting a response.

Regards,

Cybersmart. 

 

2010-04-07 15:28

International link: SAT-3 - Planned Maintenance in Progress International link: SAT-3 - Planned Maintenance in Progress

Dear Customer 

Kindly take note that Planned Maintenance is still in progress on the SAT3
cable system in order to perform further testing and make a final attempt to
repair the System.  The Power on the SAT3 P3 (Southern Segment) is not
normal, and it is suspected that there are BU (Branching Unit) problems at
Lagos. All Non Restorable traffic on SAT 3 P3 have been affected since 02h00
this morning and will be restored as soon as the Branching Units are
re-configured and the power is normalised. 

SAIX traffic has been re-routed but users may experience latency and
congestion problems. 
2010-02-11 10:02

International Link International Link

Notice Description Link - All South African international traffic has been re-routed off undersea cable, SAT 3 to SAFE, due to power problems at Abidjan. Users may experience slow response due to high latency.
Date / Time Down 2010-02-02 06:32
 
Estimated Time to Repair > 24 Hours
Affected ADSL users
Impact No Connectivity

Cause
Power problem at Abidjan (Ivory Coast)
 
The SAT-3 cable is degraded due a suspected power problem between Abidjan and Lagos. Telkom SA is busy localising the cause of the failure.
 
Power has been restored and the affected traffic is currently being restored
 
All South African international traffic has been re-routed off undersea cable, SAT 3 to SAFE, due to power problems at Abidjan. Users may experience slow response due to high latency. 
2010-02-10 15:33

International Connectivity - Link restored International Connectivity - Link restored

Their has been a break in international connectivity. One of the circuits is still effect and as a result international browsing will be effected. Our international partners have been notified and their techs are working on the issue.

 Our portion of the SAT3 link has been manually restored. 

 

2010-02-02 10:06

SAT3 Failure SAT3 Failure

NN Ref Link - Rosebank to Amsterdam and Belville
Date / Time Down 2010-02-02 04:00
Estimated Time to Repair 1 Hour
Site / Area
Affected
Impact Customers will experience slow international connectivity
Notice Logged by User
Cause SAT 3 Failure.
Progress: Our Overseas providers busy attending 
Progress: Our Overseas providers busy attending  
2010-02-02 10:06

International Link normalisation International Link normalisation

NN Ref Link - SAT-3 normalisation in progress. 5 minutes breaks to traffic or slow response to traffic until 17:00on 02/02/2010
Date / Time Down 2010-02-02 06:32
Date / Time Up 2010-02-02 00:00
Estimated Time to Repair 12 Hours
Site / Area NNOC
Affected
Impact No Connectivity
Notice Logged by User NetshiKR on 2010-02-02 06:33
2010-02-02 08:44

SAIX Network Notice Update - Link - London - Bellville SAIX Network Notice Update - Link - London - Bellville

 

Failure Type :          Fault Condition
Status :                New
Problem Description :   Link - London - Bellville
Impact :                Al clients will experience slow International Connectivity. Techs are busy attending
Time Down :             2010-01-21 02:51
Sites :                     
Cause :                 Major cable break on Sat 3
Progress :              Our techs are busy attending

 

2010-01-21 11:24

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